Product Profile of Interactive Voice Response System With Call Transfer Option
Interactive Voice Response System with Call Transfer Option allows callers to access information stored in databases, text files, network drives or virtually anywhere and it is easy to learn and easy use. Cube Software Private Limited is an ISO 9001:2000 certified company. Cube Software Private Limited supplies Interactive Voice Response System with Call Transfer Option. Cube Software Private Limited offers dialer, unified messaging system, IVR system, voice logger, voice mail system, fax server, telephone billing system, and complaint management system etc. Interactive Voice Response System with Call Transfer Option is available with set of predefined commands or nodes which provides user with a way to easily create complex and flexible call flows, which have features like call transfer, FAX on demand, text to speech and speech recognition.
Key Features of Interactive Voice Response System With Call Transfer Option
- Easy to Install and Configure: Easy to learn and use for novice users and ideal for the exacting needs of experienced programmers. Fast and easy system set up and configuration
- User definable call flows: Predefined standard nodes which handle most of the tasks automatically. The predefined nodes are:
- Call flow wizard - allows the user to design call flows easily.
- Play: Plays a sound file.
- Menu: Provides the voice menu, with options to proceed further with the call flow.
- Get Digits: Play a prompt asking the caller to enter a sequence of numbers, speak the sequence back to the caller and ask them to confirm it. Go down different paths depending on the numbers entered.
- Decision: Decides the call flow on the True/False state of a given condition.
- Call Transfer: Transfer call to the selected extension.
- DB Query: Search the database for data. User can then use the returned results later in application, storing them into variables.
